Usability is a policy issue: Minimising the "Hassle Factor" in mobile payment of the Central London Congestion Charge

Inglesant, P; Sasse, MA; (2005) Usability is a policy issue: Minimising the "Hassle Factor" in mobile payment of the Central London Congestion Charge. In: Proceedings of the EURO mGOV 2005: The 1st European Mobile Government Conference. (pp. pp. 254-263). Mobile Government Consortium International LLC: University of Sussex, Brighton, UK.

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